30-Day Satisfaction Guarantee on every order FULL REFUND OR REPLACEMENT
Returns & Refunds

Shop with complete confidence.

Every product is protected by our 30-day satisfaction guarantee. If you are not completely satisfied for any reason, we will make it right with a full refund or replacement — no questions asked.

Start a Return →See How It Works
30-day returns
Full refund or replacement
24-hour response
30Day Guarantee
Full RefundTo your original payment
Free ReplacementFor damaged items
30Day satisfaction guarantee
24hrReturn instructions sent
3–5Business days to refund
100%Satisfaction, no questions
How Returns Work

Three simple steps to your refund

Our 30-day satisfaction guarantee makes returns straightforward. If you are not completely happy, we will make it right.

1

Contact Us

Email our support team with your order number and reason for return. You will receive return instructions within 24 hours.

2

Ship Your Return

Securely pack the item(s) in the original packaging and ship to the provided address using a tracked shipping method.

3

Receive Your Refund

Once your return is received and inspected, your refund is processed to the original payment method within 3–5 business days.

Return Eligibility

What can and cannot be returned

To keep our research-grade products safe and compliant, returns must meet the conditions below.

Eligible for Return

  • Products that are unopened and in original packaging
  • Items returned within 30 days of delivery
  • Damaged or defective items (no time restriction)
  • Orders containing incorrect items

Not Eligible for Return

  • Peptides that have been opened or reconstituted
  • Products not stored according to recommended conditions
  • Purchases made more than 30 days prior
  • Returns submitted without valid proof of purchase
Damaged or Defective

Did your order arrive damaged?

Quality is our priority. If your order arrives damaged or does not meet our purity standards, we will replace it at no additional cost.

1

Document the Issue

Take clear photos of the damaged or defective item so we can review the issue promptly.

2

Contact Our Support Team

Email the photos along with your order number to our support team for review.

3

Receive Your Replacement

Once verified, we will ship a replacement within 24 hours — no additional cost to you.

We Stand Behind Every Lot

≥99% purity, verified by third-party COAs

Every batch is independently tested. If anything is not right with your order, our team will make it right — fast.

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Returns & refunds FAQ

Everything you need to know about returns, refunds, and replacements

How long do I have to return an item?
You have 30 days from the date of delivery to return unopened items in their original packaging. Damaged or defective items can be reported at any time with no time restriction.
How do I start a return?
Contact our support team with your order number and the reason for your return. You will receive step-by-step return instructions within 24 hours.
When will I get my refund?
Once your return is received and inspected, your refund is processed to your original payment method within 3–5 business days.
Can I return opened or reconstituted peptides?
For safety and compliance reasons, peptides that have been opened or reconstituted cannot be returned. This protects the integrity of our research-grade products. Damaged or defective items are always eligible for a replacement.
My order arrived damaged. What should I do?
Take clear photos of the damaged or defective item and email them along with your order number to our support team. Once verified, we will ship a replacement within 24 hours at no additional cost.
What if I received the wrong item?
Orders containing incorrect items are eligible for return. Contact our support team with your order number and we will arrange a correction right away.
Do I need proof of purchase?
Yes. A valid proof of purchase is required for all returns and refunds so we can verify your order.

Need to start a return or report an issue?

Our support team is here to help. Reach out with your order number and we will get you a refund or replacement fast.

Contact Support →Continue Shopping

Protected by our 30-day satisfaction guarantee. Full refund or replacement, no questions asked.